If our online FICA verification tool verified you on registration, your account will be activated immediately. If our online FICA verification tool was unable to verify you, please send us a copy of an ID document and proof of address to
fica@lucky365.co.za or whatsapp your documents to 071 616 2307.
Simply log into your account.
Hover over "Account" and select "User Data" to alter your Account Settings.
You can change various options such as your ID number, email address and more.
PLEASE NOTE: REMEMBER to ACTIVATE your account BEFORE you begin betting.
You will need to call in on +27 86 111 4361 or whatsapp 071 616 2307 and speak to a Support Agent where you will need to confirm your ID number, Name & Surname, email address and username.
You can reset your password by opening our Lucky365 website on
www.Lucky365.co.za and click on FORGOT PASSWORD at the top of the page or you can contact our Support team on +27 86 111 4361 or whatsapp 071 616 2307 for assistance.
FICA stands for Financial Intelligence Centre Act. The Financial Intelligence Centre Act (38 of 2001) (the FIC Act) came into effect on the 1st of July 2003. The FIC Act was introduced to fight financial crime, such as money laundering, tax evasion, and terrorist financing activities.
FICA regulations dictate that Lucky365 must identify and validate all customers who open an account with Lucky365. Accordingly you may be requested to provide documentary evidence of your identity and residence before you can withdraw any winnings with Lucky365. More information regarding the FICA Act can be found at
www.acts.co.za If you fail to comply with FICA requirements, Lucky365 is obliged to refuse to accept that bet from you.
Further, by opening an online account with Lucky365 you accept and provide consent to Lucky365 and/or its agents and/or its affiliates to verify your identity and address, and in general to ensure your compliance with FICA, the regulations and any Public Compliance Communications or Guidance Notes; through use of credit and related checks obtained from providers of credit veriFICAtion systems or any credit reference agency.
PLEASE NOTE We now accept FICA documents via Whatsapp! Send the documents to our Whatsapp number: 071 616 2307 (JPG Images only, no PDF's allowed)
In order to FICA and be able to withdraw your winnings you will need to send us an email or whatsapp with your username and attach the following two things:
1) A copy of your South African ID, or passport. *All black and white copies must be certified.
PLEASE NOTE The above documents may be either scanned copies or photos sent in but must be CLEARLY READABLE
2 Proof of residence.
The following documents qualify as proof of residence:
- A utility bill
- Bank statement, only with teller stamp accepted. (No e-stamps, device stamps or internet stamps accepted).
- A recent lease management
- A rates and taxes account
- A Telkom telephone account
- A mortgage statement
- A recent SARS return/IRP5
- A recent insurance policy document
- A valid TV license document
- An affidavit confirming proof of residence
PLEASE NOTE Any proof of residence may NOT be older than 3 month or your document will be rejected.
PLEASE NOTE Lucky365 reserves the right to request a colour copy of identiFICAtion if necessary.
PLEASE NOTE Your username MUST be included in the email so that we can match your documents to your account
-
- a) South African ID Document: When submitting a copy of your South African ID document please ensure that your name, ID number, photo and other details are all clear and readable. If we are not able to clearly read these details your document will be rejected.
- b) Passport: When submitting a copy of your passport we also require a copy of your VISA that states you are in South Africa legally. All the details on these documents must be clear and readable or else your document will be rejected.
If our online FICA verification tool verified you on registration, your account will be activated immediately. If our online FICA verification tool was unable to verify you, please send us a copy of an ID document and proof of address to
fica@lucky365.co.za or whatsapp your documents to 071 616 2307.
When all required documents was received in good order (copies are visible and according to FICA Regulations), the FICA process usually takes a day at the most.
When required documents was not received in good order (copies not clear or bank statement has an e-stamp and not a stamp by a bank consultant), the FICA process can take much longer.
You can submit the required documentation via email to
fica@Lucky365.co.za or whatsapp to 071 616 2307.
FICA is essentially a CERTIFIED copy of your Identity Document and a proof of residence/address. Please see documents that can be used as your identification or proof of residence/address
HERE
Please see documents that can be used as proof of residence/address
HERE
No we do not accept a bank statement with a device stamp. The bank statement must have a self-inked stamp done by a Consultant of the bank.
Log in to your account.
Click on the "Withdrawal" menu item. Please note the "Withdrawal" menu item will not appear unless you are LOGGED IN.
Select your desired method of withdrawal.
We are also able to deposit your winnings directly into your account by email. Send an email to 'withdrawal@Lucky365.co.za' with your username, the amount you wish to be deposited and your banking details.
PLEASE NOTE for withdrawals over R25 000 you will also need to resend your FICA documents.
Users who requests a withdrawal via email or bank transfer withdrawal must make sure of the following:
- Email withdrawal request must be sent from the email they registered their account with.
- In the body of the email users must include the following
- The username/ ID
- Amount to be withdrawn
- Banking details
- The following documents should be attached in the email
- Bank Statement, Stamped by a teller stamp
- Proof of residence
- Certified copy of your ID
- The Residential address on the proof of residence should match exactly to the one on our system.
NB:
- We do not accept, e-stamped, ATM or internet statements
- We do not pay into any third-party bank accounts
- No documents should be older than three months
- The information on the documentation must agree to the documentation that was submitted for FICA.
- The same documentation will be required for Bank transfer withdrawal requests
- Even if documents were submitted for FICA, we will require the above documentation to be forwarded again.
Please note that the above is a security measure to ensure that we pay the correct User to the correct account number.
If the amount is less than R25,000.00 it takes 24 hours if payment is being made to an FNB, Nedbank, ABSA or Standard Bank account. If the account is at any other bank, it can take up to 3 working days to reflect in the account.
FICA documents must be submitted for any amount greater than R24,999.00. Once all the correct FICA documents are received, payment will be done within 24 hours.
Amounts greater than R49,999.00 will take at least 3 working days to be processed.
No payments above R25,000.00 will be processed over weekends.
Lucky365 users are now able to withdraw using SparklePay! In order to do this:
01 Log in to your account
02 Click on "Withdraw"
03 Select the "Sparkle Pay" option
04 Enter An amount from R50-R2500 to withdraw, click Generate Pin
05 A OTP (one time pin) will appear on the website for your reference purposes ONLY
06 Dial *120*277# to access the eWallet
07 Select 'Get cash' and then 'Get ATM PIN'
08 You'll receive an SMS with an ATM PIN
09 At the FNB or Standard Bank ATM press the green button (enter/ proceed) on the keypad OR select Cardless Services
10 Select eWallet Services
11 Key in your Cellphone number and select Proceed
12 Key in the eWallet ATM PIN you requested and received via SMS
13 Choose your cash amount
14 Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM
Please note: No withdrawals can be requested using Sparkle pay, if a deposit is made through Skrill or Easypay. Only winning bets can be withdrawn using Sparkle Pay.
No withdrawals on public holidays. It can take longer on weekends as we need to wait for FNB or Standard Bank to approve the transaction – this will be done the next working day – Monday.
Payments take up to 24hrs to pay-out
After 24 hours have passed.
Please contact
withdrawal@Lucky365.co.za for all general Sparkle Pay queries.
FICA documentation will be required if the user wants to withdraw more than R2500 a day.
Before you can withdraw from your weekly bonus the funds will first have to be transferred from your bonus to your account.
Once in your account, the bonus amount can be withdrawn at anytime.
The minimum amount that you are allowed to withdraw is R50
Maximum amount to withdraw is R5 million
Email Withdrawal request (See how to withdraw your winnings above)
Bank transfer withdrawal (See how to withdraw your winnings above)
Cardless ATM cash Withdrawal (Sparkle Pay) (See how to withdraw using Sparkle Pay)
Online withdrawals are unlimited
If the amount is less than R25000.00 it takes 24 hours. Any amount greater than R24999.00 must be FICA’d. Once all the correct FICA documents are received payment will be done in 24 hours.
If you have a R100 bonus then you need to leave R 100 in your account therefore you will only be able to withdraw R 900.
If you wish to withdraw, click on the bonus option and click withdrawal.
Please see our Promotions
HERE
Select all games that you’d like to add to your bet slip.
It’s possible to place the bet with your money available, or you can choose the “Utilise Bonus” where it will be deducted from your bonus money.
Once you are logged into your Lucky365 South Africa account, navigate to withdrawals.
You will see a Bonus icon. (If you do not see this icon it means you do not have a bonus balance to transfer)
Select the Bonus icon, you will then get an option to withdraw your bonus balance into your available balance.
Select the Withdrawal icon. Your bonus balance will then be added to your available balance.
Your Bonus balance will be 0.00 and you will be able to receive your next Money Back Bonus.
Customers must place bets with the bonus to clear it.